These policies are for Laysan catalog/custom products only. Laysan supply’s cGMP products
which are shipped using SOPs from the Laysan Quality System.
Laysan Bio ships orders to domestic and international customers using FedEx overnight for
domestic shipments and International Priority for international shipments. These methods are
necessary for the stability of our products.
Domestic shipments are typically delivered overnight pending any FedEx weather delays.
International shipments typically take 3 to 5 days to clear customs and be delivered.
All duties, customs and international fees are the sole responsibility of the customer. Laysan will
send an email with tracking information allowing you to follow the shipment and help prevent
delays. In the event there is a customs delay and Laysan is notified, we will pass this information
on to the customer by email.
Orders may be shipped prepay and added to the invoice or collect using the customer’s account.
In summer months all products shipping to international customers are shipped on cold packs
for the stability of the products. For domestic shipments cold packs will be used for certain
products due to their sensitivity. Because of the weight of the cold pack these shipments are
typically a little more expensive.
When Laysan products are packaged, they are backfilled with argon gas to displace oxygen then capped
and shrink wrapped. We then place them in a zip lock bag with a desiccant to prevent moisture. Because
of this technique Laysan products are able to be transported for up to one week without compromising
the product.
Laysan products should be placed in the freezer when received. All shipments are marked
clearly on the outside package and on the inside box containing the product.
A copy of a MSDS/SDS, CoA and storage instructions are sent in an envelope clearly marked with
each shipment. For catalog products a copy of the MSDS or SDS can be found on our website at
www.laysanbio.com.
If you have any questions regarding this information, please contact our Sales Team by phone
256.586.9004 or email at sales@laysanbio.com.
All reagent purchases are subject to Laysan Bio’s Terms and Conditions of Sale.